Central Stress Management Central London & the City of London

Privacy Policy

Christiane Finck is the Data Controller overseeing the process of data, data protection and how it is collected & stored.


What is collected about a person browsing the website?

The website is for information only unless otherwise stated. What you choose to do with the information on this site is your responsibility. The accuracy of the website is maintained to the best of our ability. Central Stress Management accept no responsibility or liability for and makes no promise that the website is error free or virus free.


What is collected about a person contacting us via direct email or filling in an online form?

Personal information or personal data relating to any individual that can be identified such as:

  • First or second name, date of birth or gender.
  • Email address, contact phone number/s & home address.
  • Internet protocol (IP) address linked to the computer/phone/tablet/laptop used to access the website.

By using the above ways to communicate with us you imply your consent to gather the relevant information that includes your identity (personal data).


Why do we store personal data?

Personal information or personal data is collected when:
  • You submit an enquiry.
  • You have requested some information.
  • You have asked for an appointment.

A contract is signed preceding access to services provided by Central Stress Management. This contract may include personal and sensitive information about you. A person providing this information has given consent for us to process sensitive information.

Central Stress Management uses G-Suite and Egress (encrypted) for the benefit of data protection and in the knowledge that once any correspondence/email reaches us, it is secure.


How we use personal data provided to us

All personal and identifiable data is kept securely and in accordance with data protection laws as well as confidentiality policy guidelines relating to medical appointments and treatment.


Why we use personal data provided to us

To assist us in providing treatment and care pertaining to the services offered.


Third Parties

We do not pass on any personal data to third parties for marketing purposes.

We are happy to allow links to our sites that provide anyone browsing with information and support relevant to our services. Any links should provide accurate information & comply with all data protection and medical data protection guidelines. Paramount to any third party (in line with our policies) is not promoting mental health illness negatively or increasing undue distress in anyway.

Any medical or healthcare professional may be included as part of the treatment and care with specific agreement from the person accessing services provided by Central Stress Management.


Healthcare Providers

If you are accessing treatment and care through a healthcare provider, personal data is collected and shared with the relevant healthcare provider in accordance with fees/billing/services as part of the contract agreed and signed by yourself.


Making a complaint

This may include sensitive data and may be necessary in order to process a complaint in an appropriate and timely manner.

Central Stress Management access IT support where personal data may be stored. Central Stress Management hold patient data on a system called DGL Practice Manager.

Anyone who has accessed treatment and care has a right to request a copy of information held by us.

Any administrator employed or contracted to work for Central Stress Management has an obligation to report a data breach to the appropriate person who will contact the ICO to ascertain the severity of the breach.

Updates on the website will occur to continue a robust privacy policy & information on the website is reviewed at least twice yearly.


Website Terms & Conditions

Browsing the website, emailing via our contact forms or emailing directly is never 100 % secure and risk-free.

Anyone using the Central Stress Management website accepts our terms and conditions.

Anyone using the website accepts no guarantee to loss or damage to your computer software from viruses. Central Stress Management make all necessary efforts to maintain virus free websites.

The Central Stress Management website has links to London Psychological Therapy Association and vice versa. This is because treatment and care may involve onward referral to therapy. Or during the course of therapy a referral to a psychiatrist may be deemed appropriate and part of the services offered.

The website is updated regularly and does not accept liability for any errors. Anyone can send us feedback or comments about the website and the services provided.


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